(My non-geeky readers can avert their eyes now. Trust me, you will not find this interesting.)

A lot of people use RT to track helpdesk requests, problem reports and other incident data at their jobs. An even larger number of people use or are forced to use Microsoft Active Directory as the central repository of username and password information at their jobs. As a result, probably the single most-asked question on the rt-users mailing list is “how do I unify logins between RT and ActiveDirectory?” Strangely, it’s a question that seems to lack an authoritative answer.

Until now. Ladies and gentlemen, I proudly present:

The holy grail: Single Signon RT with Active Directory